Shipping & Returns

You only have 14 hours to cancel your order or make any changes to it.

Orders can take between 3 to 15 working days to process before being shipped.

Embroidered products can take between 4 to 6 weeks to process. 

CUSTOM ORDERS can take up to a month to be processed.

HOW THE SALE IS APPROVED

Contract of sale for any product will only be valid once your order has been processed and accepted by us. In the event that your order is not accepted your payment will be refunded in full.

Once your order has been processed you will receive an email to confirm we have received your order. Please note this does not mean your order has been accepted by us. All orders are provisional until accepted. The sale is agreed to only when you receive confirmation of delivery and this refers exclusively to items shown on the confirmation of delivery. We are not obliged to supply any other product.

 

PRICE AND PAYMENT

Product prices are those specified on our website at the time of purchase, with the exception of apparent errors. Despite making every intention to make sure all prices shown on our webpage are correct, pricing errors can still occur. If we find the price of the products you have ordered to be incorrect we will inform you as soon as possible with the option to either cancel or reconfirm your order at the correct price. If we are unable to contact you the order will be considered cancelled and payment will be refunded in full.

Prices shown on the webpage are inclusive of taxes but do not include delivery costs.

Price changes can be made at any time but will not affect orders for which we have already sent confirmation of delivery.

By making a card payment you confirm to be the owner of the card.

Payment cards will be checked and authorised by the issuing body but if the payment is not authorised we will not accept responsibility for any delay or non-delivery of goods and we will be unable to approve the sale.

 

PAYMENT TYPES

You can make the payment with your usual credit card through “Paypal”, safe payment system. The cost of your order will be charged and deducted from your card immediately you authorize your purchase.

Please note. Your order will not be confirmed and the items you have selected will not be reserved until payment for your purchase is received.

For maximum security during the purchasing process, we offer a safe payment system through “Paypal”. The system guarantees direct contact between the client and company at the time the payment is made and ensures nobody has access to your credit card details.

DELIVERY

What is the shipping cost?

Delivery charges vary depending on the delivery location. Charges are calculated automatically by weight and volume for different delivery zones. To view delivery costs once you have selected your products, click on basket and select your delivery zone.

At times delivery may be free of charge during our promotional periods. This and other promotional offers will appear on our online shop. Those of who subscribe to our newsletter will also be eligible for this and other exclusive offers when running.

What is the shipping cost?

What is the delivery time of my order?

Deliveries are handled by courier CTT, UPS, DHL and Asendia. Delivery times vary according to destination. Please note: since we require full details of the exact delivery address we do not deliver to Post Office boxes.

We would be grateful if you could provide us with a contact telephone number to avoid any problems in case you are not at the address at the time of delivery.

The orders are prepared and sent from our warehouse in Guimarães, PT, therefore public holidays in Guimarães, PT will affect to delivery time.

The delivery time will be extended if you order on one of the following dates (year 20122): 1st and 6th January; holidays during Easter; 1st and 21st May; 15th August; 11th and 24th September; 12th October; 1st November; and 6th, 8th, 25th and 26th December.

 

 

Estimated STANDARD shipping time with no delays:  
UK and Europe - 3 to 7 working days
US - 5 to 12 working days
AUSTRALIA- 7-15 working days
Rest of the World - 2 to 3 weeks

 

The estimated EXPRESS shipping times after processed:
UK: 24-48 hours after shipped (due to BREXIT there may be delays)
Germany, France, Italy, Portugal, Spain, Netherlands, Belgium: 24-48 hours
Rest of Europe: 2-3 working days
USA: 4-5 working days
Rest of the World: 2 to 6 working days

 

EXCHANGES:

You have one option when wishing to exchange an online purchase (size, colour or model):

- by requesting a refund by email to orders@worldkindnessclub.com. Payment will be made within the following 15 days. You will have to make a new purchase online.

In either case, you have 30 days from receipt of your purchase to process your exchange and the following conditions must be met:

- The product must be unused.

- It must be returned in the same condition as that in which it was received.

To request an exchange, please contact us by email at orders@worldkindnessclub.com stating the reference number of your order and your name, as well as the reason for requesting the exchange.

- You must send the item using or including its original packaging, as well as the instructions, documentation and packaging that may have accompanied the product.

No exchange or refund will be provided for any product that is not in the same condition as that in which it was received or that has been used in any way beyond merely opening the packaging.

Exchanges will only be provided for products purchased via our online store.

 

 

RETURNS:

 

You have two options when requesting a refund for an online purchase (size, colour or model):

1. At one of our stores, by presenting the purchase receipt that comes in the box. In this case, a voucher will be issued for the corresponding amount.

No cash return for in store exchanges/returns, a voucher will be issued for the corresponding value.

2. From home, by requesting a refund by email to orders@worldkindnessclub.com. In this case, the customer will be required to pay any delivery costs and these will be deducted from the refund amount.

In either case, you have 20 days from receipt of your purchase to process your exchange and the following conditions must be met:

- The product must be unused.

- It must be returned in the same condition as that in which it was received.

Once received, we will examine the product and notify you by email within a reasonable period whether the product is eligible for refund or replacement. Once a refund is approved, you will receive the funds via the same payment method as used for the purchase. Please remember that any credit card refunds will always depend on your bank.

No refund will be provided for any product not received in the same condition as that in which it was dispatched or that has been used in any way beyond merely opening the packaging.

Refunds will only be provided for products purchased via our online store.

*For hygiene reasons, costume jewellery, bikinis and swimsuits cannot be exchanged or refunded.

 

NO RETURNS OR EXCHANGES ON CUSTOM PRODUCTS ARE ACCEPTED!

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.