You have two options when requesting a refund for an online purchase (size, colour or model):
- At one of our stores, by presenting the purchase receipt that comes in the box. In this case, a voucher will be issued for the corresponding amount.
No cash return for in store exchanges/returns, a voucher will be issued for the corresponding value.
- From home, by requesting a refund by email to email@example.com. In this case, the customer will be required to pay any delivery costs and these will be deducted from the refund amount.
In either case, you have 20 days from receipt of your purchase to process your exchange and the following conditions must be met:
- The product must be unused.
- It must be returned in the same condition as that in which it was received.
Once received, we will examine the product and notify you by email within a reasonable period whether the product is eligible for refund or replacement. Once a refund is approved, you will receive the funds via the same payment method as used for the purchase. Please remember that any credit card refunds will always depend on your bank.
No refund will be provided for any product not received in the same condition as that in which it was dispatched or that has been used in any way beyond merely opening the packaging.
Refunds will only be provided for products purchased via our online store.
*For hygiene reasons, costume jewellery, bikinis and swimsuits cannot be exchanged or refunded.
NO RETURNS OR EXCHANGES ON CUSTOM PRODUCTS ARE ACCEPTED!
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.